1. Who We Are

RND Experts Pvt. Ltd. is an ISO-certified full-stack web development and AI solutions company.

Registered Address: Phase 8, Mohali, Punjab, India

Website: https://rndexperts.com

General Enquiries: hr@rndexperts.com

Data Protection Contact: hr@rndexperts.com

Phone: +91 9464554090

2. What Personal Data We Collect

When you contact us or submit a project enquiry:

• Full name and job title
• Email address and phone number
• Company name and website URL
• Project requirements and budget range
• Any files or documents you choose to upload

When you visit our website:

• IP address and browser type
• Pages visited and time spent on site
• Referring website or search query
• Cookie data (see Section 7 below)

When we work together on a project:

• Business information required to deliver the agreed service
• Communication records (emails, messages)
• Payment and invoicing details (processed via secure third-party gateways — we do not store card details)

3. How We Use Your Data

• To respond to your enquiry and discuss your project
• To deliver agreed web development and AI services
• To send project updates, invoices, and support communications
• To improve our website and understand visitor behaviour
• To comply with legal, tax, and regulatory obligations

We do not sell, rent, or trade your personal data to any third party.

4. GDPR Compliance-European Union Residents

• Right to Access
• Right to Rectification
• Right to Erasure
• Right to Restrict Processing
• Right to Data Portability
• Right to Object
• Right to Withdraw Consent

Legal basis for processing: contractual necessity, legitimate business interests, explicit consent, or legal obligation.

International data transfers are protected through Standard Contractual Clauses (SCCs).

To exercise your GDPR rights, email: hr@rndexperts.com

Complaints: https://commission.europa.eu/index_en

5. PDPA Compliance-Singapore Residents

• Right of Access
• Right of Correction
• Right to Withdraw Consent
• Right to Data Portability

Data is collected solely for service delivery, communication, invoicing, and legal compliance.

To exercise your PDPA rights, email: hr@rndexperts.com

Complaints: https://www.pdpc.gov.sg

6. Data Retention

• Enquiry data (no project): 12 months from last contact
• Active project data: Duration of project plus 3 years
• Invoice and payment records: 7 years
• Website analytics data: 26 months

After the retention period, data is securely deleted or anonymised.

7. Cookies

• Essential cookies-Required for website functionality
• Analytics cookies-Google Analytics
• Preference cookies-Remember settings and preferences

You may disable non-essential cookies via your browser settings.

8. Third-Party Services

• Google Analytics
• Google Tag Manager
• Payment Gateways
• Gravatar (Automattic)

These services operate under their own privacy policies and security standards.

9. Data Security

• SSL/TLS encryption on all data transmissions
• ISO 27001-aligned information security practices
• Access controls limiting data to authorised personnel
• Regular security reviews and assessments
• Encrypted cloud storage and backups

10. Your Rights-How to Contact Us

For any privacy request, correction, deletion request, or concern:

Email: hr@rndexperts.com

Phone: +91 9464554090

Website: https://rndexperts.com

Response time: Within 72 hours.

11. Changes to This Policy

We review this policy periodically and update it as required. The “Last Updated” date at the top of this page reflects the most recent revision.

Continued use of our services after an update constitutes acceptance of the revised policy.