Privacy Policy

Last Updated: Nov 2026

rndexperts.com | Mohali, Punjab, India

This Privacy Policy explains how RND Experts Pvt. Ltd. collects, uses, stores, and protects your personal data. It is compliant with the EU General Data Protection Regulation (GDPR), the Singapore Personal Data Protection Act (PDPA), and applicable Indian data protection laws.

1. Who We Are

RND Experts Pvt. Ltd. is an ISO 27001:2022 certified full-stack web development and AI solutions company committed to maintaining high standards of information security, data protection, and client confidentiality.

Registered Address: Phase 8, Mohali, Punjab, India

Website : https://rndexperts.com

General Enquiries : hr@rndexperts.com

Data Protection Contact : hr@rndexperts.com

Phone : +91 9464554090

2. What Personal Data We Collect

When you contact us or submit a project enquiry:

Full name and job title
Email address and phone number
Company name and website URL
Project requirements and budget range
Any files or documents you choose to upload

When you visit our website:

IP address and browser type
Pages visited and time spent on site
Referring website or search query
Cookie data (see Section 7 below)

When we work together on a project:

Business information required to deliver the agreed service
Communication records (emails, messages)
Payment and invoicing details (processed via secure third-party gateways — we do not store card details)

3. How We Use Your Data

To respond to your enquiry and discuss your project
To deliver agreed web development and AI services
To send project updates, invoices, and support communications
To improve our website and understand visitor behaviour
To comply with legal, tax, and regulatory obligations

We do not sell, rent, or trade your personal data to any third party.

4. GDPR Compliance-European Union Residents

Right to Access
Right to Rectification
Right to Erasure
Right to Restrict Processing
Right to Data Portability
Right to Object
Right to Withdraw Consent

Legal basis for processing: contractual necessity, legitimate business interests, explicit consent, or legal obligation.

International data transfers are protected through Standard Contractual Clauses (SCCs).

To exercise your GDPR rights, email : hr@rndexperts.com

Complaints : https://commission.europa.eu/index_en

5. PDPA Compliance-Singapore Residents

Right of Access
Right of Correction
Right to Withdraw Consent
Right to Data Portability

Data is collected solely for service delivery, communication, invoicing, and legal compliance.

To exercise your PDPA rights, email : hr@rndexperts.com

Complaints : https://www.pdpc.gov.sg

6. Data Retention

Enquiry data (no project): 12 months from last contact
Active project data: Duration of project plus 3 years
Invoice and payment records: 7 years
Website analytics data: 26 months

After the retention period, data is securely deleted or anonymised.

7. Cookies

Essential cookies-Required for website functionality
Analytics cookies-Google Analytics
Preference cookies-Remember settings and preferences

You may disable non-essential cookies via your browser settings.

8. Third-Party Services

Google Analytics
Google Tag Manager
Payment Gateways
Gravatar (Automattic)

These services operate under their own privacy policies and security standards.

9. Data Security & Information Protection

At RND Experts, we take appropriate technical and organisational measures to protect personal data and confidential business information against unauthorised access, disclosure, alteration, or loss.

Our security practices include:

SSL/TLS encryption for secure data transmission.
Access controls limiting information access to authorised personnel.
Regular security reviews and assessments.
Encrypted cloud storage and backups, where supported by the relevant infrastructure.
Information security practices aligned with ISO 27001:2022.

ISO 27001:2022 Certification

RND Experts Pvt. Ltd. is ISO 27001:2022 certified, demonstrating our commitment to maintaining an Information Security Management System (ISMS) and protecting client and business information.

You can verify our certification using the link below:

View Our ISO 27001:2022 Certification

Server Hosting & Data Location

We use secure server infrastructure, including European-based hosting environments where applicable. Server locations are selected based on project requirements, client preferences, and technical considerations.

For projects involving international data transfers, we implement appropriate safeguards as required under applicable data protection laws.

10. Data Processing Agreement (DPA)

RND Experts understands the importance of protecting personal data when providing services to clients, particularly those operating within the European Union and other international markets.

Where RND Experts processes personal data on behalf of a client, we establish appropriate data processing arrangements outlining the responsibilities and obligations of both parties.

Our Data Processing Agreement (DPA) covers:

The nature and purpose of personal data processing.
Types of personal data and categories of data subjects.
Data confidentiality and security obligations.
Access restrictions and authorised data processing.
Assistance with data subject rights requests.
Personal data breach notification procedures.
Sub-processors and third-party service providers.
Data retention, deletion, and return procedures.

We provide a public DPA template to help clients understand our data processing practices and contractual commitments.

11. Our Commitment to International Clients

RND Experts works with clients across different countries, including Europe. We understand the importance of data privacy, confidentiality, and information security when delivering international projects.

Our approach focuses on: